Privacy Policy

Effective Date

July 7, 2025

Introduction

This Privacy Policy explains how Make Music Here / Lance Carr Guitar (“we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of users when they access our online music lessons and tutorial services through our website www.makemusichere.com (the “Site”).

We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, applicable privacy laws in the United States, and the European Union’s General Data Protection Regulation (GDPR).

1. Information We Collect

- Personal identifiers: name, email address, phone number, billing address, country of residence.

- Payment information: handled securely through third-party processors (e.g., PayPal, WISE); we do not store full credit card details.

- Lesson participation data: session times, attendance, video/audio recordings (with consent).

- Device and usage data: browser type, IP address, device type, operating system, and behaviour on our website or mobile app.

2. How We Use Your Information

- Provide and manage online music lessons and tutorials.

- Communicate with you regarding lessons, payments, schedules, and support.

- Send updates, confirmations, invoices, and lesson reminders.

- Improve our services and digital platforms.

- Comply with legal and regulatory obligations.

3. Consent

By providing personal information through our website, app, or registration, you consent to its collection, use, and disclosure under this Privacy Policy. You may withdraw consent at any time by contacting us, which may affect access to our services.

4. Disclosure of Personal Information

- We do not sell or rent your personal information.

- We may share data with service providers (e.g., payment gateways, Zoom, IT support) operating under confidentiality agreements.

- We may disclose your information when legally required or to protect our rights and safety.

5. International Data Transfers

Your data may be stored or processed in Canada, the U.S., or the EU. By using our services, you acknowledge that your personal data may be transferred to jurisdictions with different data protection laws.

6. Data Retention

We retain information only as long as necessary for the purposes outlined here or to comply with legal and business obligations. Requests for deletion are honoured, subject to legal requirements (e.g., tax records).

7. Security

We employ reasonable administrative, physical, and technical safeguards to protect your information. However, no internet or digital platform can guarantee complete security.

8. Children’s Privacy

Children under 18 may only use our services with verifiable parental or guardian consent. We do not knowingly collect information from minors without such consent.

9. Your Rights

- Access, correct, or update your personal information.

- Request deletion or restriction of your data.

- Request a copy of your data in a portable format.

- Object to how we use or process your data.

10. Cookies and Tracking

Our website and app may use cookies and tracking technologies for functionality and analytics. You can disable cookies via your browser settings.

11. Third-Party Links

Our platform may include links to third-party services like PayPal, Zoom, or Square. We are not responsible for their privacy practices. Review their policies before sharing data.

12. Updates to This Policy

This Privacy Policy may be updated occasionally. Changes will be posted with a new effective date. Your continued use of our services constitutes acceptance of any updates.

13. Contact Us

Make Music Here / Lance Carr Guitar

Email: [email protected]

Website: www.makemusichere.com

White Rock, British Columbia, Canada

14. GDPR Compliance

- The right to be informed about how your data is used.

- The right to access, correct, or delete your personal information.

- The right to data portability.

- The right to object to or restrict certain processing activities.

- The right to lodge a complaint with your local data protection authority.